AVMI’s business development and marketing director, John Masters explains.
Facilities executives are going to work with a new spring in their step, and they have an exciting challenge on their hands; to inspire and empower the transforming workforce.
Embrace the new millennials, accommodate homeworkers, integrate new collaborative technology and make it all look great with the latest products from office furniture suppliers and they can be heroes… or something like that.
Regardless, facilities and tech teams at many organisations are now preparing for the inevitable user demand to equip most or all meeting spaces with desktop compatible technology, of whatever flavour.
But, in my opinion…
…the almost greater challenge is for facilities and IT colleagues to understand each other’s operational challenges.
For example, IT departments tend not to appreciate how much detailed work is involved in deploying room technology so don’t build this into the process or the budget. In addition, since 50 per cent or more of endpoints will likely be deployed through capital building projects (new build or significant refit) the procurement and deployment process will need to be aligned with or adapted around a facilities project protocol, which generally features bespoke design and local tenders through building contractors.
Likewise, the facilities teams may not be familiar with IT ambitions for absolute technology and service standards, regulatory and security compliance, centralised over-the-network support layers and global procurement deals.
And so, in many organisations, it is hard to find a truly empowered meeting space owner who has the know-how, resources and tools required to drive home a strategy across different teams within their organisation.
In a recent presentation at an AV Connections event, Google revealed that it has built a team of approximately 50 people to manage the establishment of standard technology ‘catalogues’ and oversee their application to meeting spaces globally.
This initiative bridges both the strategic and operational gaps between IT and facilities. But how many organisations have the scale or IT and facilities empowerment to build an internal team of this sort?
So who can organisations turn to for third party support?
IT suppliers haven’t extended their portfolio much beyond small and medium meeting spaces (yet) and the traditional AV suppliers are still built to engage with customers on a mostly local and bespoke project basis.
Credit: AV Magazine